Send Global Service Terms and Conditions

Send Global Rates

Send Global rates are subject to change without notice. All calls using our Service are billed in one minute increments with partial durations rounded to the next full minute. Send Global rates do not include current mobile service provider applicable charges. In many countries, international telephone carriers charge higher prices to terminate calls to a wireless device or special service lines. For this reason, Send Global may charge a higher rate for these calls. For a complete list of country rates visit our view rates section.

Send Global Service Availability

Service is subject to account approval at our sole discretion. Service is normally available to your phone whenever you are able to connect with your Send Global Access Number. The Company may choose not to provide service to countries or calling areas at its sole discretion. In addition, at any time the Company may prevent use of Service for any reason, including fraudulent calling patterns, billing irregularities and unlawful use. If your credit card is invalid or payment is declined by the issuer at the time a charge is attempted, you will not be able to use the Service until your account is paid in full.

Send Global Charges

You are responsible for paying all charges to your account including but not limited to: long distance, features, directory assistance, annual fees, any taxes, surcharges or other fees. Advertised rates are base rates and do not include regulatory compliance fees or taxes. Depending on the origination and termination of each call an additional charge of 0-10% will be assessed to each call. If you activate Service on behalf of an entity but were unauthorized to do so, you will be personally responsible for all charges to the account and will be fully bound by this Agreement as though you had activated Service on your own behalf. Calls are billed in full minute increments with partial minutes rounded to the next full minute. Calls are
measured from approximately the time the called party answers until approximately the time you press "End" or the other party disconnects from the line. Connected calls to fax machines, answering machines and voice mail will be charged in the same way.

Send Global Billing and Payment

SendGlobal will provide a detailed billing summary in an online format that may be accessed through your customer account manager. If you choose auto-recharge feature your credit card will be charged whenever your balance falls below $5.00. If your credit card is declined and you are using the auto-recharge service your account will not be recharged. Once declined our system will attempt to recharge your account after each call until your balance reaches $0.00. If auto-recharge is chosen your credit card will be charged with no additional notice or consent required if that is the payment method you have selected.
PLEASE NOTE: Charges on your credit card statement will appear as Send Global. If you have any questions regarding this please contact Julie at 800-782-0103 or 800-799-2908.

Disputes
Disputed amounts can be addressed by contacting SendGlobal Customer Service Team by phone. All disputes must be received within 60 days after the date of invoice. If these requirements are not met you will waive any objections. If the desired results are not achieved after attempting to resolve disputes by telephone you must state your dispute in writing and mail with purchase receipt to the address below within 60 days after the date of invoice.

Send Global
3050 Union Lake Road, Suite 8-F
Commerce Township, MI 48382

Service Termination/Default
Send Global has the right to terminate any account that there has been a breach in representations to us, if our service is being used for unethical, fraudulent, or misrepresented business.

Send Global 100% Guarantee and Cancellation of Service/Refund
You may cancel Send Global Service at any time. If for some reason our service does not meet your expectations you may receive a refund for the remaining balance on your account. Simply contact our customer service or the retail location you purchased the product from.

Unauthorized Use/Stolen Phone
If your phone is stolen or if you become aware of unauthorized use of Service you must notify us immediately to suspend Service. You are responsible for all charges to your telephone until Service has been suspended.

Personal Account Information
Any person able to provide your name, address, mobile number and last 4 digits of the credit card on record or PIN is authorized by you to receive information about and make changes to your account, including addition or deletion of accounts. If you are receiving Service through a business calling plan from your employer, you authorize us to share your account information with your employer.

Change to This Agreement
We may amend the terms of this Agreement at any time. Any changes or updates will be posted here. As a customer you are responsible for reading and understanding these terms and agreements and reviewing them periodically for changes or updates.

Limitation of Liability
We are not liable for acts or omissions of another service provider, for information provided through your phone, equipment failure or modification, or causes beyond our reasonable control. We are not liable for service outages nor for service limitations or interruptions. We are not liable for any accidents or incidents which result from the use of Service by you or any other person. Our liability and the liability of any underlying carrier for any failure or mistake shall in no event exceed our service charges during the affected period. We and any underlying carrier are not liable for any incidental, punitive or consequential damages such as lost profits. We and any underlying carrier are not liable for economic loss or injuries to persons or property arising from the use of service. This paragraph shall survive termination of this Agreement.

Indemnification
You agree to defend, indemnify, and hold us, our Affiliates and representatives and any other service provider, harmless from claims or damages relating to this Agreement or your promises or statements made in it and use of the Service. This paragraph shall survive termination of this Agreement.

Binding Arbitration
Any dispute or claim arising out of or relating to this Agreement or service provided in connection with this Agreement will be resolved by binding arbitration except that (1) you may take claims to small claims court if they qualify for hearing by such a court, or (2) you or we may choose to pursue claims court if the claims relate solely to the collection of any debts you owe us. However, even for those claims that may be taken to court, you and we both waive any claims for punitive damages and any right to pursue claims on a class or representative basis.

Arbitration Procedures
You must first present any claim or dispute to us by contacting our Customer Service. If the dispute cannot be resolved with Customer Service you may present your claim in writing at the address contained on your invoice, to allow an opportunity to resolve the dispute. You may request arbitration if your claim or dispute cannot be resolved in 60 days. The arbitration of any dispute shall be conducted in accordance with the American Arbitration Association. Any arbitration will take place in Detroit, Michigan. An arbitrator may not award relief in excess of or contrary to what this Agreement provides, order consolidation or class arbitration, or award punitive damages or any other damages aside from the prevailing party's actual damages, except that the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, than the remainder shall still be given full force and effect.

Arbitration Expense
All administrative fees and expenses of an arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation.

Waiver of Punitive Damage Claims and Class Actions
By this Agreement you and we are waiving certain rights to litigate disputes in court. If for any reason this arbitration clause is deemed inapplicable or invalid, you and we both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class or consolidated basis or in a representative capacity.

Privacy
We are not liable for any lack of privacy you may experience while using the Service. We have the right to intercept and disclose any transmissions over our facilities and to provide subscriber billing and call records and related information under certain circumstances (for example, in response to lawful process, warrants, subpoenas or to protect our rights or property.)

Assignment
We may assign all or part of this Agreement without such assignment being considered change to the Agreement, and without notice to you. We are then released from all liability. You may not assign this Agreement without our prior written approval.

Governing Laws
This Agreement shall be governed by, enforced and construed in accordance with the laws of the State of Michigan.

Entire Agreement
These general Terms and Conditions represent the entire agreement between you and us and supersedes all prior offers, contracts, agreements and representations. This Agreement supersedes all promises made to you by our client services agents, representatives or employees. If any part of this Agreement is found invalid, the balance remains enforceable.

Free SendGlobal Trial

We encourage the use of Service through offering first time customers a Free SendGlobal Trial. Free Trials are only available to first time customers to Send Global Service and cannot be combined with any other offer.  Only one Free Trial may be redeemed per billable account. A billable account is determined by containing any of the following: name, address, phone number, email address, or credit card number. If you have more than one phone registered in your account, you may use any or all of the lines you register during your Free Trial period. You may sign-up for the Free Trial through the Site, an authorized Send Global Dealer or with a promotion code. The Free Trial provides up to $2.00 of calls using SendGlobal according to our most recent published rates. At the end of your Free Trial period, we will notify you during your call that you have one minute remaining in your Free Trial, at which point you can choose to cancel or to continue Service. If you would like to continue using Send Global simply visit a local retailer or login to www.sendglobal.com and enter your phone number in the customer account manager. Our site will walk you through the steps to recharge your account. You may cancel Service at any time.